Return & Exchange Policy

All products purchased from our website can be exchanged within 30 days. We offer easy refund and exchange services to our customers.

Refund and Exchange is possible under the following circumstances:

  • The item(s) is damaged, faulty or defective at the time of delivery.
  • The item(s) do not match the original specifications of the product or is not the same as ordered.
  • The size you ordered is smaller or larger compared to your foot size

Returning on store:

  • Item(s) ordered online can be exchanged at any Chase Up store if it is located in your city – simply show the online invoice or courier receipt to the counter to claim.
  • No returns to store will be accepted without the invoice copy or courier receipt sent with the package.

Returning by courier

In case our store is not located in your city, the item(s) will have to be sent back to Insole office, the cost of which the customer will bear. A replacement product will then be issued and sent back to the customer. Please inform us via email regarding your claim before you send the item for refund or exchange. Please mention the fault in the product when returning by courier so that your return process can take place swiftly and hassle free.

Item(s) can be sent via courier to the following address for refund or exchange (in-person visit will not be entertained):

Address:  Plot B-53, Behind JS Bank, Near Siemens Chowrangi, Site Area, Karachi


 Under the following circumstances, but not limited to, exchange requests will not be entertained

  • If exchange request is made outside the specified time frame.
  • If the product is damaged because of use.
  • Product has been tampered with.
  • Anything is missing from the package including price tags, labels, original packing, freebies and accessories.
  • Insole does not offer a “cash refund” or “Money Back Guarantee” on purchased items.
  • If invoice is missing


Insole reserves the right to cancel orders for reasons such as - item is out of stock, or the credit card payment is declined by the issuing financial institution, or the delivery area is not covered.